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- If you want to cancel your order and your cancellation request comes within the first 10 minutes of placing your order, you will get a full 100% refund.
- If you cancel your order after 10 minutes, it means our artist has been assigned to your project and started to work on it and the order cannot longer be cancelled.
- If the crystal has been produced but hasn’t shipped out yet and you cancel, you will receive a 50% refund.
- If you want to change your photo, the cost to re-assign your project with a new image is $25 provided your crystal has NOT been laser etched yet.
- Once your item has been shipped it is not refundable.
To proceed with the return please fill out the form below